Refund policy

Return & Refund Policy

Last updated: September 25, 2026

At Blush Store, we want you to love your purchase. If you need to make a return, our policy below explains when and how you can return products, receive refunds, or request help if something goes wrong.

01. 30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To start a return, contact us at info@blush-store.com. Please include your order number and the item or items you wish to return.

Unless the return relates to a defective, damaged, or incorrectly supplied item, products should be returned in the same condition in which they were received, unworn or unused, with original packaging and tags attached.

Return Request Email Template You are welcome to use the template below: Subject: Return Request – Order #[Insert Order Number] Message: Dear Blush Team, I would like to request a return for my recent order. Order Number: [Insert Order Number] Item(s): [Product Name] Reason: [Optional] Please confirm the return instructions.

Please do not send items back before contacting us and receiving the applicable return instructions. This helps us ensure that your return is sent to the correct location and can be processed properly.

02. Return Shipping Costs

All returned items must be sent back to our designated returns warehouse.

For standard returns, including change of mind or wrong fit, return shipping costs are the responsibility of the customer, and a $10 restocking fee will be deducted from your refund.

We recommend using a trackable shipping method and keeping your proof of postage until your return has been completed.

03. Damages and Defects

If your item arrives defective, damaged, or different from what you ordered, please contact us as soon as possible at info@blush-store.com with your order number and clear photographs of the issue.

If confirmed to be defective or damaged, we will arrange a replacement or full refund (restocking fees do not apply to faulty items).

04. Non-Returnable Items

We cannot accept returns on Gift Cards or items specifically marked as Final Sale, except where applicable law requires otherwise.

05. Exchanges

We are happy to process direct exchanges! If you need a different size, colour, or style, contact us at info@blush-store.com to initiate your exchange request.

Items must be in their original, unworn condition with tags attached. Return shipping costs for change-of-mind exchanges are covered by the customer.

06. Refunds

Once your return arrives and passes inspection, we process refunds within 10 business days back to your original payment method (minus any applicable restocking fees).

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

07. Conact
Business Name: BLUSH STORE
ABN: 83 396 837 790
Registered Address: 4 Lacewing Drive, Mount Sheridan QLD 4868, Australia

Phone: +1 (804) 322-4437
Email:info@blush-store.com
Support Hours: Monday–Friday, 8:00 AM–4:00 PM AEST