FAQ

Email us at info@blush-store.com as soon as possible with your order number. We process orders within 1–3 business days, so we can only change or cancel an order before it has been processed.

Once your order has been dispatched, you can send it back under our returns policy.

Email us right away with your order number and the correct address. If your order hasn't been processed yet, we'll do our best to update it.

Orders are shipped to the exact address entered at checkout, so please double-check it before you pay.

Check your spam or promotions folder first. If it isn't there, email us with the name and email address you ordered with and we'll confirm your order for you.

Yes. Standard shipping is free on every order to the United States.

We currently ship within the United States only.

If you live in a remote or hard-to-reach area, email us before you order so we can confirm we can deliver to you.

Orders are processed within 1–3 business days (order cut-off is 8:00 PM EST). Once your order is dispatched, delivery usually takes 5–10 business days.

Business days don't include weekends or public holidays. These times are estimates, and busy periods or carrier delays can occasionally add a few days.

Orders are fulfilled by our fulfillment partner in China and shipped with tracking all the way to your door.

Every order ships with tracking. As soon as your order is dispatched, we'll email you a tracking link.

Tracking can take a little while to update after the carrier first receives your parcel. If you haven't received your tracking email, check your spam folder or contact us.

No. Any US import duties and taxes on your order are covered by us, so there's nothing extra to pay when your parcel arrives.

Email us at info@blush-store.com with your order number and any photos. We'll investigate with the carrier and offer a suitable solution, which may include a replacement or a refund.

You have 30 days from the day you receive your order to request a return. Items must be unworn and unused, in their original packaging, with all tags attached.

Read our full returns policy.

Email info@blush-store.com with your order number and the item or items you'd like to return. We'll reply with your return instructions.

Please don't send anything back before you receive them. This makes sure your return reaches the right place and can be processed quickly.

For change-of-mind returns, including the wrong size or fit, return shipping is paid by the customer and a $10 restocking fee is deducted from your refund. We recommend using a trackable service and keeping your proof of postage.

If your item arrived faulty, damaged or incorrect, there's no restocking fee.

Yes. Email us to start an exchange for a different size, colour or style. Items must be unworn with tags attached, and return shipping for change-of-mind exchanges is paid by the customer.

We're sorry about that. Email us as soon as possible with your order number and clear photos of the issue. Once confirmed, we'll send you a replacement or give you a full refund.

Once your return arrives and passes inspection, we process your refund within 10 business days to your original payment method, minus any applicable restocking fee. Your bank or payment provider may take a few extra days to show it.

Gift cards and items marked Final Sale can't be returned, except where the law requires otherwise.

All our sizes are US sizing. Every product page has a Size chart link next to the size options, with measurements in inches and centimeters.

Measure your bust, waist and hips, then compare them with the size chart on the product page. Each product description also notes the fit, such as relaxed or oversized.

Still unsure? Email us your measurements and the style you're looking at, and we'll help you choose.

Each product page has a Care section with instructions for that piece. Always check the care label on the garment as well.

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay.

All prices are in US dollars (USD).

Yes. Our checkout is powered by Shopify, which is PCI DSS Level 1 compliant, and your payment details are encrypted. We never see or store your full card details.

Blush is an online fashion retailer selling to customers in the United States. BLUSH STORE is a registered Australian business name operating under ABN 83 396 837 790, and our customer care team is based in Queensland, Australia.